or call 51-BLESSED BE
Do you offer payment plans or a layaway option?
Yes. Lay-away payment options must be arranged in advance for Books of Shadows or altar tables only! Initial payment is an agreement to the terms of the lay-away plan.
Lay-Away: 50% of the book must be paid upfront and is a nonrefundable deposit. Work will begin on your product. The remainder of the balance must be paid within 45 days in however many installments as you'd like within that time frame. If the remainder of the payment is not remitted 45 days from when the deposit was placed than the order will be cancelled.
When can I expect my order to be delivered?
* Due to the Covid-19 pandemic, our store has highly limited hours and long delays in order processing. We now our giving a 4 month window for order processing on all orders. Please contact Support@ProjectFey.com regarding your order status or if you would prefer a refund.
Most orders will be shipped within 7-12 days. All orders will be delivered no later than three weeks from when the order was placed. Since our products are made to order it takes time to create your one of a kind item, then cleanse and charge it. Unless otherwise requested, all products will be shipped at the same time. Please email support@ProjectFey.com or call (512) 537-7332 and you will advised on the exact time frame you should expect to recieve your order.
How are the products shipped?
All products are shipped via the USPS Priority Mail or media mail if purchasing a book, unless otherwise requested.
Can orders be rushed?
Yes. The item must not be customized. You must complete the form on the "Contact Fey" area to advise you would like the order rushed and a requested delivery date if you have one. Fey will contact you by your preferred method and advise you if the order is eligible for "rush delivery" and the additional fee required (if not originally selected)
Can orders be gift wrapped?
Absolutely. We will gladly gift wrap each item in your order. All gift wrapping includes coordinating wrapping paper, bows and decorations.
Do you offer gift certificates?
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